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Return/Exchange

Orders Disclaimer:

- Once Orders are dispatched you get 3 attempts to receive your order so make sure to answer the courier to receive your item on time.

- ALL DOXX RESORT Items Cannot Be Exchanged or Returned Due To The Delicacy Of The Fabric & Hygiene Purposes.

Exchange:

-Clothing purchased from Doxx can be exchanged for another size or color online as long as the garment is in perfect condition and we have stock in store.

-The maximum exchange period is 10 days after confirmation of delivery and for each exchange you will be charged 70egp delivery fees.

-If you wish to exchange for the same product but different size/color you will need to fill out the exchange form .Kindly give it up to 5-7 business days for the process to be completed. You will receive an SMS once your order is dispatched .  

 

Return:


-Items should be Unworn, Unwashed, with their original tags & packaging.

-Return grace period starts 5 days from receiving the item.
 
-All cash on delivery will be refunded as Cash after Quality Check approval and will be charged a 100 egp return fees.
 
-We will send unapproved item(s) back to you.
 
-Refunds to credit/debit card take up to 10-15 days to reflect in your bank account.
 
-Item(s) purchased during sale are not eligible for returns.
 
-Item(s) Returned, Will be refunded with cash to the Item’s Price.
To start a return, you will need to fill out the return form. 
-Returns take up to 5-7 business days. Once form is submitted kindly await the courier to contact you with the money after Quality Check Approval.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like bodysuits for hygienic reasons.

Unfortunately, we cannot accept returns on sale items or gift cards.


For any additional inquiries kindly email us on info@doxxhouse.com

Same Day Dispatch

All orders placed before 2pm Sunday to Saturday are dispatched same day.

Free & Fast Delivery

A fully-trackable 3 Business-day delivery service on all orders. You get 3 attempts only for delivery

Returns & Exchanges

You have 5 days from the shipping date to return your purchase.

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