Assistance
FAQs
Frequently Asked Questions
The item I wasn't isn't available, will it be restocked?
Occasionally we will re-order stock. If there is an item that you would like that is out of stock. Select the 'Notify Me' button on the product page. You will receive an email if the item is back in stock. We cannot guarantee when or if the item will be re-stocked.
What is preorder?
Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way. Please be aware that because of the "pre-sale" nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.
When will my credit card be refunded?
Once merchandise has been received, your refund will be processed within 10 working days. You will be provided with an email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.
Damaged or Defective Goods
At Doxxhouse, we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at info@doxhouse.com within 14 days of receiving the order to be eligible for a refund. After 14 days, please contact our customer care team for assistance.
Why do I need to register?
Creating an account with us means you can shop faster with saved address details and keep track of your orders and returns. Subscribers will also be the first to know about new collections and gain early access to sales.
Can I cancel my order?
Please kindly note that the products ordered cannot be changed once confirmed. If you need to change the delivery address before the order is labelled as SHIPPED, please contact customer services.
Why has my order been cancelled?
Your items may be out of stock or your payment unsuccessful. Please contact our customer services team, or we will contact you as soon as our system acknowledges the problem.